Common Questions

1. Ensure quick and expert response to Internet threats for greater peace of mind
2. Make staff, contractors and consultants more aware of Internet threats
3. Apply best practice policies and procedures to minimize threat damage
4. Satisfy regulator and insurer requirements for online threat protection
5. Increase revenue by reducing traffic diversion, improving Search Engine Optimization and enhancing the customer experience
6. Instill customer confidence in your ability to provide security and protect privacy
7. Deter fraudsters from targeting threats and malicious online activity

To sign up for Internet911 simply follow this link and fill out the Internet911 product configuration form.

You should call our Emergency Response Hotline number 1-866-757-5678 where you would be directed to the appropriate person depending on what your problem is and receive a response within 30 minutes.

An incident response is any action taken to prevent the general online public from accessing a particular online service such as a web page or blog. This can include the sending of cease and desist warning email letters to the administrative contact of an offending site, contacting an Internet Service Provider to have service rescinded for a website hosting fraudulent activity, or contacting authorized personnel within social media and auction sites to have content removed.

For most incidents, a flat fee of $1000 for identity theft takedowns or $500 for cease and desist actions will be charged for each response action taken by BrandProtect and agreed to in advance with the client. In carrying out such actions, BrandProtect does not, and cannot, guarantee the successful elimination of every incident. While we make reasonable efforts to ensure the completeness of our take-down efforts, we make no claims, and provide no warranties, of any kind or nature (whether express or implied) regarding the effectiveness of such efforts.

Identity theft Incidents occur when a user claims to be a legitimate enterprise in an attempt to scam private information from a user. Cost to the enterprise includes financial losses by individual customers and loss of trust in the organization meant to be protecting them. Identity Theft includes; Phishing (the use of email scams); Vishing (the use of telephone and voice-over IP scams); SMShing (SMS based scams); and ever more sophisticated attempts by criminals to steal information and avoid detection.

Brand abuses are Internet brand and trademark infringements along with other infractions that can result in a range of unintended consequences including:

+ Misleading consumers and exposing the organization to liability

+ Diverting consumer traffic from its intended destination and thus reducing potential Revenues

+ Falsely connecting corporate brands with illegal or offensive activities

Even accidental abuses by authorized resellers or agents can lead to significant financial loses and potentially damage customer relationships

Social media abuses include malicious information found in blogs, forums and social networking sites such as Facebook, Twitter and Youtube stemming from; defamatory discussion, erroneous rumors, inappropriate language, inaccurate information, along with identity theft and other fraudulent schemes. Often, these involve the inappropriate use of Intellectual Property.

Internet911 scans blogs, forums and social netowrking sites and provides alerts on any new references to you on third party sites and in discussions.

Web site monitoring monitors your site for any page tampering, ensures that your domain resolves to the right IP address and enables consistent customer access.

Domain name monitoring checks registration databases to identify any newly registered domains that might pose threats to your brand or intellectual property.

The BrandProtect Website Integrity Seal is what BrandProtect clients can put on their websites to provide comfort to visitors that there are measures being taken by the owner to protect its presence online and that this site is validated in real-time to assure its integrity and legitimacy.

Customers accessing your registered site will see the GREEN seal with the current Eastern time in the logo. If your site was copied for phishing or other illicit activities, the date time on the seal displayed on the illicit site will not show the current date time, and will not change when the site is refreshed. In the event that the illicit site copied the seal URL, the server will notice the web site is not authorized to use the seal, and will return an Alert Image (RED LOGO), warning consumers to stay away.

Validation includes checking of WHOIS information against information provided, ensuring that domains are not listed in any database of compromised web sites, ensuring that listed company phone numbers are legitimate and ensuring that the domains have been active for over 6 months. BrandProtect reserves the right to refuse or revoke registration for the Website Integrity Seal. Validation testing does not, and cannot, guarantee security. While we make reasonable efforts to ensure the completeness of our validation testing, we make no claims, and provide no warranties, of any kind or nature (whether express or implied) regarding the accuracy or usefulness of any information communicated by the Green Seal. By using this information, you hereby agree to hold harmless BrandProtect Inc. and its affiliates and their respective directors, officers, employees and agents.

Internet911 customers will receive a weekly summary report containing:

+ Number of times site was not available
+ Number of pages subscribed for scanning
+ Number of pages scanned
+ Number of times pages were scanned
+ Number of times pages were not available
+ Number of page changes detected
+ Number of domains reported (recently registered domains containing your keywords)
+ Number of red seal incidents
+ Social Media Mentions Reporting

Internet911 customers will also receive access to our secure portal where they can review the weekly details of their summary reports.