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24/7 Emergency Response
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24/7 Emergency Response
The Emergency Response Hotline is for BrandProtect Enterprise and Internet911 customers to report identity theft, brand abuse and social media emergency issues only.
If you are not a BrandProtect customer and would like more information about BrandProtect and its services, please contact onlinesales@brandprotect.com or call 905-271-3725.
For all non-emergency issues please contact your account manager or letushelp@brandprotect.com and a representative will get back to you during the next business day.
After dialing the Emergency Response Hotline 1-866-757-5678 you will be prompted to make a selection as follows:
- PRESS 1 for identity theft issues (Phishing, SMShing, Vishing and Malware). You will either reach a live representative during business hours (9am-5pm ET) or a voicemail where you will be requested to leave a message including your name, number and a brief explanation of the issue. An incident response analyst will then get back to you within 30 minutes.
- PRESS 2 for all other emergency issues including Brand Abuse and Social Media. You will either reach a live representative during business hours (9am-5pm ET) or a voicemail where you will be requested to leave a message including your name, number and a brief explanation of the issue. An incident response analyst will then get back to you within 30 minutes.
Please note that Internet911 customers can also choose to submit requests directly online at:
https://store.brandprotect.com/Incident.aspx
By logging in and providing the requested information, the response process will be initiated automatically and an internet response analyst will contact you within 30 minutes.